Ai99 FAQ — answers to all your questions
All answers in one place

Yes, you must be at least 18 years old to register on ai99. We may request proof of age during account verification. All ai99 services are strictly prohibited for minors. This policy is rigorously enforced to ensure responsible gaming.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address and you will receive an OTP or a reset link. Use it to set a new password. Your new password should be at least 8 characters long and include at least one number and one special character.

According to ai99's rules, each individual may only operate one account. Creating multiple accounts may result in all accounts being suspended and any remaining funds being forfeited. This policy is in place to ensure a fair gaming environment for everyone.

To fully verify your ai99 account, you may need to provide one of the following identity documents:

• National ID Card (NID)
• Passport
• Driving License

A utility bill or bank statement may also be requested as proof of address. All documents must be clear and legible.

The minimum deposit on ai99 is just BDT 200. Deposits can be made via any mobile banking service or bank transfer available in Bangladesh. The maximum deposit limit varies depending on the payment method and your account tier.

Withdrawals from ai99 are typically processed within 24 hours. Mobile banking transfers (bKash, Nagad, Rocket) are usually completed within 1–3 hours. Bank transfers may take 1–2 business days. VIP members enjoy priority withdrawal processing.

ai99 generally does not charge any fees on withdrawals. However, some payment gateways or banks may apply their own transaction fees, which are outside ai99's control. Network gas fees may also apply for cryptocurrency withdrawals.

Please wait a few minutes first, as there can occasionally be a short delay. If your balance still hasn't been credited after 15 minutes, contact our 24/7 live chat support with a screenshot of your payment and your transaction ID. We'll resolve the issue promptly.

To withdraw a bonus, you must meet the wagering requirements. Typically, welcome bonuses require you to wager the bonus amount 10x to 20x. Each bonus has its own terms and conditions, so it's a good idea to read them before claiming.

Every day on ai99 Login you will automatically receive a daily bonus. The longer your consecutive login streak, the higher the bonus. Log in 7 days in a row to earn a special weekly reward. Missing a day will reset your streak.

Yes! When you refer a friend to ai99, both you and your friend receive a bonus. You can find your referral link in your account dashboard. Once your friend registers and makes their first deposit, the referral bonus will be credited automatically.

The ai99 mobile app Download Page is available for download. The app is available for both Android and iOS. It is completely free and offers biometric login, push notifications, and an optimized gameplay experience.

Yes, all games on ai99 run in real time, so a stable internet connection is required. A 4G or Wi-Fi connection will give you the best experience. A strong connection is especially important for Live Casino and Sports Betting. On a weak network, games may take longer to load.

All games on ai99 are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Live Casino games are conducted by real dealers and streamed live with full transparency. ai99 adheres to the highest technical standards to ensure game integrity.

VIP points are earned on every bet placed on ai99. Typically, you earn 1 point for every BDT 100 wagered. Slots games may earn you more points. Accumulate points to advance to higher VIP tiers and redeem them for various rewards.

ai99 has 5 VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. You are automatically promoted to a higher tier once you reach the required points. The Diamond tier comes with maximum benefits and a dedicated personal manager. For more details, VIP Page View.

Go to Account Settings and enable two-factor authentication (2FA) under the "Security" option. You can set up 2FA via OTP sent to your mobile number or through the Google Authenticator app. Once enabled, you will need to enter an additional code each time you log in, keeping your account significantly more secure.

ai99 is strongly committed to responsible gaming. Our platform offers:

• Option to set daily/weekly deposit limits
• Temporary or permanent self-exclusion options
• Option to set a cooling-off period
• Reality Check Notifications

To learn more Responsible Gaming Page View.