Ai99 Privacy Policy — Your Information Is Safe With Us

Ai99 (hereinafter referred to as "we", "the platform", or "ai99") is a leading online gaming and entertainment platform in Bangladesh. We believe that your personal privacy is a fundamental right, and that your information should remain fully protected whenever you use our services.

This Privacy Policy clearly sets out what types of information ai99 collects, how it is used, with whom it is shared, and what steps are taken to protect your data. By using the ai99 website or mobile app, you agree to this Privacy Policy.

Our Privacy Policy is developed in accordance with applicable laws in Bangladesh and international data protection standards. If you have any questions, do not hesitate to contact our support team.

Ai99 collects three types of data — information you provide directly, data generated through your usage, and information received from third parties.

Ai99 uses your information for the following purposes:

• Account Management: To support registration, login, KYC verification, and account security.
• Financial Transactions: To accurately process deposits and withdrawals and to prevent financial fraud.
• Service Improvement: To personalize your gaming experience and inform the development of new features.
• Customer Support: To resolve your issues promptly and provide effective support.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences (you may opt out at any time).
• Legal Obligations: To comply with applicable laws and meet regulatory requirements.
• Fraud Prevention: To prevent multiple accounts, bonus abuse, and money laundering.

Ai99 never sells your information to third parties for advertising purposes without your consent.

Ai99 may share your information with third parties in the following limited circumstances:

• Payment Processors: Solely to process transactions with mobile banking partners, including bKash, Nagad, and Rocket.
• Technology Partners: Minimum necessary information shared with game providers and software companies.
• Legal Authorities: Upon request from legitimate government or legal authorities in accordance with the laws of Bangladesh.
• Fraud Prevention Agencies: With industry-recognised organisations to detect and prevent fraudulent activity.

Ai99 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme settings.
• Analytics Cookies: Helps us understand how the site is used so we can continually improve our services.
• Marketing Cookies: Used to show relevant advertisements and offers.

You may disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some ai99 services to not function properly.

How long ai99 retains your data depends on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of the account and for 5 years after closure (as required by law).
• Transaction Information: Retained for a minimum of 7 years in accordance with financial regulations.
• Communication Logs: Customer support records are retained for up to 3 years.
• Cookie & Session Data: Session cookies are deleted when the browser is closed; persistent cookies are stored for up to 1 year.

Every registered member on ai99's platform enjoys the following rights:

• Right to Access: You may request to know what information ai99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that the processing of your data be restricted to specific purposes.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may opt out of your data being used for marketing purposes.

To exercise these rights, email us at [email protected] or reach us directly via the support chat. We typically respond to requests within 30 days.

Ai99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect data from minors.

Age verification is mandatory at registration, and date of birth is confirmed during the KYC process. Any account found to belong to a minor is immediately closed and all associated data is deleted.

Ai99 employs industry-leading technologies and practices to keep your data secure:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Two-factor authentication to prevent unauthorized access to your account.
• Firewall Protection: Advanced firewalls keep our servers protected against cyber attacks.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Staff Training: All ai99 staff are trained in data protection and bound by confidentiality agreements.

No method of transmission over the internet is 100% secure. To keep your account safe, use a strong password and never share your login credentials with anyone.

Ai99 may update this Privacy Policy from time to time. For significant changes:

• A notification will be sent to your registered email address.
• A clear notification will be displayed on the app or website.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of ai99 after any changes takes effect constitutes your acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request that your account be closed.

For any privacy-related questions, concerns, or requests, please contact us:

• Email: [email protected]
• Support Chat: Live chat on the website or app (available 24/7)
• Response Time: Typically within 24–48 hours